Working with primadonna
Primadonna could be male or female, it is about the behavior not gender. Their primary focus is how to get the attention they believe they deserve. Encourage the person to share what s/he wants to say, but set limit the scope and duration. Remind the individual who the customer is, and that the overall success depends not on his or her individual talents but the overall capability of the group. Make them not to treat routine situations as huge problems that only they can solve. Let them fail if situation gets worse.