Bosses visiting site
Make sure they have all the conveniences during their visit. Provide the best food, accommodation, and travel available. Use the well-proven Problem to Solution formula discussing issues. Mention any problem with proposed solution only. Apply the Problem-Cause-Solution-Timing logic in case of severe business situation. Put things into perspective (relativize). Say that your track record has overall been very good and the current difficulty is despite all your honest efforts. Ensure that they reach their flight on the way back home. Send a thank-you note after the visit, regardless.